Are you an Animal Lover?

Are you an Animal Lover? So are we..
Reprographics Northwest is proud to be

a strategic partner with the Dugan Foundation; they are a non profit organization that is working to establish Pierce County as a sustainable, no-kill, companion animal community and to continue building sustainable no-kill communities in Washington. If you wish to learn more about their organization you can go to their website at: http://www.duganfoundation.org/

Here is a listing of their summer events –

June 7th
Strut Your Mutt
Rialto Theatre
901 Broadway, Tacoma
Julie Dugan Participant
10 am to 5 pm
7:30 pm Premier Pet Fashion Show

June 21st
Puyallup Main Street Farmers Market &
Meeker Days Festival
Pioneer Park Pavilion, Puyallup
Dugan Foundation Booth
9 am to 2 pm

July 26th
Humane Society for Tacoma & Pierce County
Dog-A-Thon
Dugan Foundation Participant

July 26th & 27th
Ethnic Fest
Wright Park
Dugan Foundation Booth
Noon to 7 pm

August 3rd
Woofstock '08 Dog.Cat.Bunny.Piglet.Ferret.Horse
Pet Adoption Musical Festival
PALS/ Dugan Foundation Production
10 am to 4:30 pm

August 16th
McKinley's Street Fair & Pet Parade
Dugan Foundation Fundraiser

We’ve gone high-tech at our front counter!

In the past couple of years, we’ve been encouraging Electronic Work Order use from our clients, but often we have been hand-writing orders at the front counter for our walk-in clients. In an effort to reduce the amount of paper that we’re using, as well as to show our clients how easy and quick it can be, we have transitioned to using EWO at our front counters.

The way it’s set up, both the Customer Service Representative and the client can see the same thing on twin flat screens. Both people can make sure that what’s being ordered is correct and exactly as it should be as it’s put into production. As an added benefit, for those clients who have been hesitant to jump into the EWO with both feet, this gives us an opportunity to help you learn the process with our assistance.

The feedback from clients has been overwhelmingly positive, and the Customer Service staff seems to be enjoying it, as well!

ARC-Global User ID

Do you currently work with more than one ARC location? Do you have multiple usernames and passwords for different PlanWell projects?
Then you need to know about ARC-Global ID. Now with a single username and password you can access all of your PlanWell projects no matter where they are by setting up an ARC-Global User ID for your company. This feature will be available on Monday March 24th, if you would like to know more about how this feature works or how we can help implement the ARC-Global ID for your company contact:
Veronica Huser at (206) 624-2040 or email her at veronica.huser@repronw.com

EWO or You Send It?

We’ve received a number of questions about the difference between the “You Send It” system and the “Electronic Work Order” system. Both systems can transfer files but the EWO is the preferred method.

“Electronic Work Orders”, an EWO will communicate what you want us to copy, when you want the job finished, where you want them delivered or if you’d prefer to pick them up, what kind of paper you want, binding preferences, mounting and lamination preferences…you name it. And if you have some special instructions that go above and beyond the options offered on the EWO, there is a “special instructions” section that lets you tell us exactly what you need. Towards the end of the process, you’ll attach your files and upload them with the EWO. EWOs are seen as soon as you submit them, because the system alerts our day staff and night staff that an order has just arrived.

Placing an EWO can seem daunting at first, with all of the different options, but support is only a phone call away. Also we will gladly come to your site to train your staff on how to properly use the system if you need us to. After placing an order or two, the system will become more user friendly, and soon enough it’ll be second nature to you or your staff.

“You Send It” is a simple file transfer system. It does a great job of getting files of all sizes over to us, but that’s all it does. It doesn’t tell us anything about what we need to do with those files. If you choose to use “You Send It” as a way to get your files to us, we also need you to email our customer service department to let us know what needs to be done with the files. Please keep in mind that orders submitted in the wee hours of the night will not be seen until the customer service department arrives in the morning.

Welcome

Welcome to the Reprographics Northwest News Blog. This feature will allow us to keep you updated on the latest news and information here at Reprographics Northwest. We will also begin adding features to help you with Auto Cad, Color files and preparing them for reproduction here. You will also be able to comment articles posted here so that we can get your feedback on better ways to assist you with any challenges you may have in using our services. We appreciate you stopping by and look forward to using this tool to communicate better with our customers and provide a platform for you to be better informed.