In the past couple of years, we’ve been encouraging Electronic Work Order use from our clients, but often we have been hand-writing orders at the front counter for our walk-in clients. In an effort to reduce the amount of paper that we’re using, as well as to show our clients how easy and quick it can be, we have transitioned to using EWO at our front counters.
The way it’s set up, both the Customer Service Representative and the client can see the same thing on twin flat screens. Both people can make sure that what’s being ordered is correct and exactly as it should be as it’s put into production. As an added benefit, for those clients who have been hesitant to jump into the EWO with both feet, this gives us an opportunity to help you learn the process with our assistance.
The feedback from clients has been overwhelmingly positive, and the Customer Service staff seems to be enjoying it, as well!
The way it’s set up, both the Customer Service Representative and the client can see the same thing on twin flat screens. Both people can make sure that what’s being ordered is correct and exactly as it should be as it’s put into production. As an added benefit, for those clients who have been hesitant to jump into the EWO with both feet, this gives us an opportunity to help you learn the process with our assistance.
The feedback from clients has been overwhelmingly positive, and the Customer Service staff seems to be enjoying it, as well!
